Terms & Conditions
Last updated: 30 September 2026
These Terms & Conditions apply to services, programs, memberships, events, experiences and digital content offered by Penelope Jane van der Sluys, trading as Penny van der Sluys, Sole Trader, ABN 32 984 748 499 (“Penny”, “I”, “me” or “my”).
By purchasing, booking, registering for or participating in one of my offerings, you agree to these Terms & Conditions together with any additional terms provided for that particular offering.
Specific events, programs or services may have additional booking, cancellation or participation terms. Where additional terms are provided, they form part of your agreement with me.
1. My work
I offer a range of services and experiences including coaching, Somatic Sex Coaching, breathwork, Neuro-Linguistic Programming (NLP), online programs and digital content, workshops, retreats, events, community experiences and memberships.
The nature of each offering will be explained on the relevant website, booking or sales page.
My work is educational, experiential and supportive. It is not a substitute for medical, psychological, psychiatric or other appropriately qualified professional healthcare.
I am not a psychologist, counsellor or medical practitioner and I do not diagnose or treat physical or mental health conditions or provide trauma treatment.
Where appropriate, I may recommend that you seek support from another suitably qualified professional before, during or instead of working with me.
2. Your participation and choices
My work is based on curiosity, choice and personal agency.
You are always responsible for deciding what feels appropriate for you. You may choose what you share, decline an invitation or exercise, pause your participation or ask questions at any time.
Some offerings may involve movement, breathwork, embodiment practices, conversations about bodies, sexuality, relationships, pleasure or other personal subjects. You are never required to participate in an activity that does not feel right for you.
You remain responsible for your own choices, wellbeing and actions during and following your participation.
3. Health and safety
Some activities, particularly breathwork, movement and embodied practices, may not be suitable for everyone or may require modification.
You are responsible for providing relevant information about health concerns, injuries, pregnancy, medications or other circumstances where requested and for seeking appropriate medical advice if you are unsure whether an activity is suitable for you.
Please tell me if something changes that may affect your safe participation.
If I believe an activity is not appropriate for you, I may suggest an alternative, ask you not to participate in that particular activity or recommend that you obtain appropriate professional advice.
4. Private sessions
Private sessions may be offered online via Zoom or in person in Melbourne’s inner east, depending on the service and availability.
Appointments may be rescheduled with at least 24 hours’ notice.
If you cancel or request to reschedule with less than 24 hours’ notice, the session may be forfeited and the session fee may remain payable, except where otherwise agreed or required by law.
I understand that unexpected circumstances happen and may exercise discretion in individual circumstances.
If I need to reschedule a session, I will offer you another suitable time.
5. Programs and digital content
Some programs provide immediate access to digital materials, including videos, audio, written resources, exercises or other content.
Because access to this material is provided at the commencement of the program, change-of-mind refunds are not available once you have accessed the program materials, except where required under Australian Consumer Law or other applicable law.
If you have enrolled in a live round of a program and are unable to participate in some or all of the live component, you may be offered the opportunity to attend the next available live round rather than receive a change-of-mind refund.
Participation in a future round is subject to that round being offered and does not guarantee particular dates, facilitators, inclusions or delivery arrangements. If a material change affects what you originally purchased, I will deal with this reasonably and in accordance with applicable consumer law.
Access periods for digital content will be stated on the relevant sales or registration page.
6. Events, workshops and retreats
Cancellation, transfer and refund arrangements may vary depending on the nature of an event.
The applicable terms will be provided when you book and may take into account commitments I have already made to venues, accommodation, facilitators, catering and other suppliers.
Unless otherwise stated for a particular event, my general event cancellation policy is:
More than 7 days before the event: a refund or credit may be available, less a $10 administration fee.
Within 7 days of the event: refunds or credits are generally not available for change-of-mind cancellations, although I may exercise discretion depending on the circumstances.
You may be permitted to transfer your place to another suitable participant with prior agreement.
Nothing in an event-specific cancellation policy excludes any rights you may have under Australian Consumer Law.
7. If I cancel or change an offering
Occasionally I may need to change the date, location, format, facilitator or other details of an offering because of circumstances outside my control or because a change is reasonably necessary.
I will endeavour to give you as much notice as reasonably possible.
If I cancel an offering and cannot provide a suitable alternative, I will provide an appropriate refund, credit or other remedy having regard to the circumstances and your rights under Australian Consumer Law.
I will not make material changes simply for convenience where doing so would unfairly disadvantage you.
8. Payments
Prices and payment arrangements will be stated at the time of purchase or booking.
Unless otherwise stated, prices are in Australian dollars.
Where a payment plan is offered, you agree to make each payment according to the agreed schedule.
A payment plan is a way of paying the total purchase price over time and does not automatically operate as a month-to-month subscription that can be cancelled simply by stopping payments.
If you experience difficulty making a scheduled payment, please contact me as soon as possible so we can discuss the situation.
9. Wonder Women Club
Wonder Women Club memberships are subject to the membership inclusions, duration and price stated at the time you join.
Membership provides access to the opportunities and benefits described for your membership. Individual events may involve additional costs, capacity limits or separate booking requirements.
Events and activities may change over time according to availability, member interest, facilitators, venues and other practical considerations.
Any specific membership cancellation, pause, renewal or trial conditions communicated when you join also form part of these Terms.
10. Results and personal responsibility
Everyone’s experience is different.
I do not guarantee a particular personal, relationship, health, emotional, financial or other outcome from participating in my work.
Testimonials and stories shared on my website or elsewhere describe individual experiences and are not promises that you will have the same experience.
You are responsible for how you choose to use or apply ideas, information and experiences from our work together.
11. Confidentiality and group spaces
I treat information shared with me privately with care and confidentiality, subject to legal obligations and circumstances where disclosure may be necessary to address a serious risk of harm.
Where you participate in a group program, circle, retreat, workshop or community experience, I ask that you respect the privacy of other participants and do not share their personal stories or identifying information outside the group without their permission.
While I create and facilitate group spaces with privacy and respect in mind, I cannot guarantee the actions of other participants.
Information about how I collect, use and store personal information is contained in my separate Privacy Policy.
12. Photography and recordings
Some events may be photographed or recorded.
Where photography or recording is planned, I will endeavour to let participants know and provide reasonable opportunities to indicate that they do not wish to be photographed or recorded.
Your participation in an event does not automatically give me permission to use identifiable photographs, video, testimonials or personal stories for promotional purposes where separate consent would reasonably be expected.
Online sessions or group calls will only be recorded where participants have been informed.
13. Intellectual property
Unless otherwise stated, the materials I provide, including written content, videos, audio, exercises, frameworks, program materials, worksheets and other resources, are owned by me or used with permission.
They are provided for your personal use.
You may not reproduce, distribute, sell, publish, teach, upload, share or commercially use these materials without my prior written permission.
You are welcome to talk about your own experience and what you have personally learned.
14. Website information and external links
I take reasonable care to keep information on my website accurate and current, but information may change over time.
My website may contain links to third-party websites, services, booking platforms or resources. I am not responsible for the content, availability, privacy practices or actions of those third parties.
15. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where Australian Consumer Law provides you with a right or remedy that conflicts with these Terms, your rights under the law apply.
Australian consumer guarantees apply automatically and cannot simply be removed by business terms or a “no refunds” policy. ACCC
16. Liability
To the extent permitted by law, I am not responsible for loss or damage arising from decisions you make or actions you take based solely on information, conversations or experiences provided through my work.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies available under Australian Consumer Law.
17. Changes to these Terms
I may update these Terms & Conditions from time to time to reflect changes to my offerings, business practices or legal obligations.
The current version will be available on my website and will show the date it was last updated.
Where you have already purchased an offering, I will not rely on a later change to these Terms in a way that unfairly removes or materially reduces rights you had when you purchased.
18. Governing law
These Terms & Conditions are governed by the laws of Victoria, Australia.
19. Contact
If you have questions about these Terms & Conditions, a booking or your participation in one of my offerings, please contact:
Penelope Jane van der Sluys
Trading as Penny van der Sluys
Sole Trader
ABN: 32 984 748 499
Email: hello@pennyvandersluys.com
Website: pennyvandersluys.com